Quickfoam.co.uk
Related website: birminghamfoamshop.co.uk

1. About Us

This website, quickfoam.co.uk, is operated by:

No1 Birmingham Foam Shop Ltd
Company Number: 15212652
Registered Office:
783 Warwick Road
Tyseley
Birmingham
B11 2HA
United Kingdom

Email: info@birminghamfoamshop.co.uk

The related website birminghamfoamshop.co.uk is operated by:

Birmingham Foam Shop Ltd
Company Number: 14015710
Registered Office:
783 Warwick Road
Tyseley
Birmingham
B11 2HA
United Kingdom

The website birminghamfoamshop.co.uk currently redirects to quickfoam.co.uk. Where a customer places an order on quickfoam.co.uk, the contract for that order is with No1
Birmingham Foam Shop Ltd.

By placing an order with us, you agree to be bound by these Terms and Conditions.

2. Contract Formation

Nothing on this website constitutes a contractual offer capable of acceptance.

Your order constitutes an offer to purchase goods from us.

A binding contract is formed only when we send you an order confirmation email confirming that your goods have been dispatched.

We reserve the right to decline or cancel any order prior to dispatch for any reason, including but not limited to pricing errors, stock issues, suspected fraudulent activity, or website inaccuracies.

3. Products

We manufacture and supply foam products, including custom-cut and made-to-measure items.

Product images are for illustrative purposes only. Colours, textures and shades may vary slightly between batches.

Foam is a flexible material and may vary slightly in appearance depending on packaging,
compression during transit, and normal manufacturing tolerances.

4. Pricing and Payment

All prices displayed include VAT where applicable.

Delivery charges are calculated at checkout and clearly displayed before payment is taken.

Payment must be made in full at the time of ordering.

We reserve the right to change prices at any time. Price changes will not affect orders already confirmed.

CUSTOM AND MADE-TO-MEASURE
PRODUCTS

5. Customer Measurement Responsibility

By placing an order for custom-cut or made-to-measure foam, you confirm that:

All measurements provided are accurate
You have checked dimensions carefully
You accept responsibility for measurement errors
You understand custom goods cannot be resold

We are not liable for incorrect fit resulting from incorrect measurements supplied by the
customer.

Customers must allow suitable clearance if foam is intended to fit within a frame, cover, casing, or other enclosure.

6. Tolerances and Material Characteristics

Due to the compressible and flexible nature of foam:

A cutting tolerance of approximately ±5mm to ±10mm may apply depending on the foam grade and size
Foam may expand slightly after unpacking
Minor surface marks from cutting may occur These characteristics do not constitute defects.

Perception of firmness is subjective and may vary depending on:

Body weight
Base support
Upholstery layers
Personal preference

Returns cannot be accepted solely due to comfort preference.

7. Cancellation Rights (Custom Orders)

Under the Consumer Contracts Regulations 2013, the 14-day cooling-off period does not apply to:

Goods made to your specifications
Custom-cut or personalised foam products

Once production has commenced, custom orders cannot be cancelled or refunded unless the product is faulty, damaged, or incorrectly supplied.

NON-CUSTOM ITEMS

8. Cancellation Rights (Standard Products Only)

For non-custom goods, you have the right to cancel your order within 14 days of receiving the goods.

You must notify us in writing within 14 days of delivery.

Returned goods must be:

Unused
In original condition
Not cut, altered, or modified
Suitable for resale

Customers are responsible for return postage unless goods are faulty, damaged, or incorrect.

Refunds will be processed within 14 days of receiving returned goods, subject to inspection.

DELIVERY

9. Delivery Times

Delivery times are estimates only and are not guaranteed.

Unless otherwise agreed, goods will be delivered within 30 days in accordance with the
Consumer Contracts Regulations 2013.

10. Risk and Ownership

Risk in the goods passes to you when the goods come into your physical possession, or the possession of a person identified by you to take delivery.

Ownership of the goods passes once full payment has been received.

11. Damage in Transit

We request that any visible damage, shortage, or delivery issue is reported within 48 hours of delivery to allow us to investigate promptly with the courier.

Photographic evidence may be required.

This does not affect your statutory rights.

FAULTY GOODS

12. Faults and Consumer Rights

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality
Fit for purpose
As described

If goods are faulty, you must notify us as soon as reasonably possible.

We may request photographic evidence before arranging a replacement, repair, or refund.

Nothing in these Terms limits your statutory rights.

CHARGEBACKS AND PAYMENT
DISPUTES

13. Payment Disputes

By placing an order, you agree to contact us directly to resolve any issue before initiating a
payment dispute or chargeback.

All custom goods are manufactured specifically to the measurements provided by you and fall under the made-to-measure exemption under the Consumer Contracts Regulations 2013.

In the event of a payment dispute, we reserve the right to provide order records, measurement confirmations, production records, website records, dispatch information, and delivery confirmation as evidence to the payment provider.

LIMITATION OF LIABILITY

14. Limitation of Liability

To the maximum extent permitted by law:

Our total liability shall not exceed the total purchase price of the goods supplied
We shall not be liable for indirect or consequential losses
We are not responsible for incorrect measurements supplied by the customer
We are not liable for improper installation, misuse, or modification after delivery

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

WEBSITE USE

15. Intellectual Property

All website content, including text, graphics, images, branding, layout, and design on
quickfoam.co.uk is the property of No1 Birmingham Foam Shop Ltd, unless otherwise stated, and may not be copied, reproduced, or used without written permission.

Content associated with birminghamfoamshop.co.uk remains the property of its respective owner where applicable.

PRIVACY

16. Data Protection

Use of this website is also governed by our Privacy Policy.

We process personal data in accordance with:

UK GDPR
Data Protection Act 2018

Where a customer uses quickfoam.co.uk, personal data relating to orders placed on that website will be primarily processed by No1 Birmingham Foam Shop Ltd.
Where relevant, related administrative or operational support may also involve Birmingham Foam Shop Ltd, as explained in the Privacy Policy.

GENERAL

17. Complaints

If you are not satisfied with our products or service, please contact:

info@birminghamfoamshop.co.uk

We aim to respond within 5 working days.

18. Alternative Dispute Resolution

If we are unable to resolve a complaint, you may refer the matter to an alternative dispute
resolution provider. We are not obliged to participate, but will consider requests on a case-by-case basis.